About HEH Training

HEH Training empowers your staff by providing them the very best in personalized Hospitality Guest Services Training and Education with a focus on improving your staff’s spoken and written English skills to elevate the level of service to your international guests in all working areas.

We listen carefully to our clients to provide the most comprehensive and specialized combination of training services.

To succeed in today’s hospitality industry, research shows that your guest service staff needs customized on-site training from an accredited professional in both English (American Accent) proficiency and an expert in Hospitality Guest Services and the Hotel Industry. HEH Training is your source for precise service skills and management training that will grow your business and revenues in the areas of operations, Front Desk and Concierge services, Food & Beverage, Group Sales and all departments that interact directly with your guests. At the same time, HEH Training will deliver English training to enable proficient, engaging communication between your staff and the most observant of guests.

HEH Training delivers specialized training to hotels and resorts of all sizes from world renowned luxury brands to independent boutique properties. After receiving our training, your staff and department managers will know how to improve the overall guest experience by making a personal connection, dealing with issues tactfully and recognizing upselling opportunities where appropriate. By putting our principles and methods into practice, your hotel will be poised for higher star ratings, industry recognition, a thriving business and a loyal, more unified staff for years to come.

HEH Training represents years of world class experience in the hospitality industry in all areas including Front Desk and Concierge services, Food & Beverage, Fine Dining, Banquet and Conference Center services, Group Sales and Marketing and the MICE industry.

Release the full potential of your staff, drive brand loyalty, provide value and service above the competition and repeat guest bookings and revenues with HEH Training today.