We train the following Departments
HEH Training will start with audits of all departments and service areas of a hotel including service & hospitality training, sales and hospitality knowledge, language & communication skills, operational service skills, and up-selling awareness. We then deliver specialized courses with our proven teaching and training approach to achieve the best results for each department.
HEH Training will teach best practices to all staff, management and departments on necessities such as:
- Doctor on Call Request
- Procedure for Handling a Sick Guest
- Employee Reporting to Duty
- Guest Billing & Checks Settlement
- Guidelines for Conducting Department Meetings
- Handling Guest Complaints F&B
- Procedure for Medical Emergency
- Report on Duty
- Grooming & Hygiene
Once the critical necessities are covered within each department, we then dive deep with customized department specific hospitality, knowledge, language, communication and operational service skills training and learning, along with upselling awareness for all departments.
Based on hospitality industry best practices together with brand and operating standards, we customize a training program that will take your staff’s English knowledge and guest services skills to an elite level for each department and service area.
We provide on-site English training for your entire hotel staff.