The HEH Training Difference

The effectiveness of a training program depends completely on how participants put the fundamentals taught into practice. HEH Training is fully committed to guiding your team through the entire process. What’s more, we know how to use training and incentives to build unity and loyalty amongst your staff. When an employee is dedicated to your hotel’s brand of service, they will see no need to take newly gained skills down the road to work for a competitor.

English Training

Research shows that over 80% of hotel employees must speak English every day on the job, and that a majority must also have English writing skills. Astonishingly, research also shows that 69% learned business English “on the job” by themselves as opposed to formal classroom training at a university or language school.

We believe strongly that your hotel’s profitability and success centers on the English communication skills of both guest services personnel and management. Our hands-on approach, rotating throughout all the departments of the hotel and personally working with each staff member and department teams, in addition to classroom training, truly makes the difference in learning and attaining Hotel English skills and sets HEH Training apart from all other hospitality training programs.

hospitality training

Hospitality Training

Hotel guests have a more satisfying experience when they notice that your staff have made an effort to cater to their needs. This level of service does not come automatically. Instead, it must be taught and coached to your staff via professional training. HEH Training programs are backed by over 35 years of experience in the hotel guest service and MICE industry.

Each individual on your staff including Front Desk and Concierge services, Food & Beverage, Fine Dining, Banquet and Conference Center services, and Group Sales and Marketing will be taught the very best and personalized of methods in serving and attending to your guests needs.

EMPLOYEE ENGAGEMENT & RETENTION

A successful employee engagement program is crucial for a lasting work force, saving countless training hours and costly turnover expenses, and resulting in consistent productivity. To drive high levels of success, businesses need engaged and motivated employees that are passionate about their jobs and future opportunities. Effective managers need training on how to handle challenges, and how to present a clear direction on where the company is headed that will inspire confidence amongst all staff and employees.

HEH Training believes that creating an effective engagement and retention program should be a top priority. We are fully committed to guiding your entire team through the process of sustained employee engagement. We know how to use training and incentives to build unity and loyalty among your entire staff. When an employee is dedicated they will see no need to take newly gained skills down the road to work for a competitor.

Critical skills gained and taught by HEH Training include:

  • How to utilize teamwork in delivering uncompromised service
  • The ability to personally connect with guests
  • How to resolve guest complaints promptly and tactfully
  • Recognizing upselling opportunities and successfully closing
  • Focusing on elements of the guest experience that will result in a return stay
  • Performing under time constraints while maintaining top hotel industry standards
  • How to benchmark against the competition to ensure your hotel is a leader in the hospitality industry

Results you can expect from HEH Training programs:

  • Greater employee retention
  • Increased bookings & sales revenues
  • Superior quality of service in all areas
  • A stronger brand that drives repeat business
  • Recognition as a leader within the hospitality industry
  • Better teamwork from all hotel departments
  • Better guest reviews & more positive feedback
  • A staff that anticipates and responds quickly to the unique needs of each guest
  • Happy and satisfied guests

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